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SymplysisAI

Cash on delivery in Malaysia

Selling with COD in Malaysia: courier fees, payout times and when it pays.

Malaysians mostly pay online with cards, DuitNow or FPX and e-wallets, but cash on delivery still closes orders from buyers who do not know your store yet. This guide covers which couriers collect cash, what they charge, how fast you get paid, and what SymplysisAI offers a Malaysian seller.

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COD share of Malaysian e-commerce transactions in 2024 (IDC for 2C2P)
~6%COD share of Malaysian e-commerce transactions in 2024 (IDC for 2C2P)
COD fee per parcel through EasyParcel, or 4% when that is higher
RM5–RM10COD fee per parcel through EasyParcel, or 4% when that is higher
Working days to payout after delivery, by courier
1–12 daysWorking days to payout after delivery, by courier
Ads, pages and copy in Malay or English
Bahasa MelayuAds, pages and copy in Malay or English

Per 100 orders received

$29
$6
$3
$5
75%
80%

Net profit

$610

Profitable · $10.17 per delivered order

Your ROAS
3.48
Break-even ROAS
1.57
Delivered
60 / 100
Net margin
35%
Delivered Returned Not confirmed

Returned parcels pay shipping both ways. Revenue counts delivered, paid orders only. Full calculator

The short answer

Cash on delivery was about 6% of Malaysian e-commerce transactions in 2024, worth roughly US$960 million, and IDC expects it to slip to 5% by 2029 (IDC InfoBrief for 2C2P). Couriers still collect it: booked through EasyParcel, SPX Express charges RM5 or 4% of the COD amount, DHL eCommerce RM6 or 4%, and J&T Express and Pos Laju RM7 or 4%, whichever is higher, deducted from the cash collected (EasyParcel Help Centre, September 2026).

How it works

  1. 1

    Decide where COD fits

    Offer it where buyers hesitate to pay first: a new store, an impulse product, a first order.

  2. 2

    Generate in Malay or English

    UGC video ads, a landing page, ad copy and posters from one product link.

  3. 3

    Use the COD order form

    Your free store has a one-step cash-on-delivery order form and order statuses for confirmation calls.

  4. 4

    Hand over to your courier

    Export or sync confirmed orders and book them with the courier or shipping platform that collects the cash for you.

A minority worth almost a billion dollars

Malaysian shoppers pay online mostly with cards and domestic bank payments (DuitNow and FPX), each about 35% of e-commerce transactions in 2026, and with e-wallets at 23%, according to an IDC InfoBrief published by 2C2P. Cash on delivery was about 6% in 2024, worth roughly US$960 million, and IDC expects it to slip to 5% by 2029.

That minority matters to a new store. Buyers who have never heard of you can still order when they pay at the door, which is why couriers keep offering it and why it suits first orders and impulse products.

What couriers charge for COD

Booked through the EasyParcel platform, each courier charges a fixed fee or a percentage of the COD amount, whichever is higher, and deducts it from the cash it collects. Limits per parcel and payout times differ a lot, so match the courier to your order values and your cash flow. A direct contract with a courier can have different terms.

CourierCOD fee (higher of)COD amount per parcelPayout after delivery
SPX ExpressRM5 or 4%RM5.30 to RM5007–10 working days
DHL eCommerceRM6 or 4%RM6.01 to RM2,0001–3 working days
J&T ExpressRM7 or 4%RM7.01 to RM1,0007–12 working days
Pos LajuRM7 or 4%RM7.42 to RM2,0003–5 working days
Pos Malaysia MELPlusRM7 or 4%RM7.42 to RM2,0003–5 working days
LEXRM10RM10.60 to RM250Set Fridays each month
Source: EasyParcel Malaysia Help Centre, COD service cost, updated 2 September 2026. Terms for COD parcels booked through EasyParcel.

Malay and English ads and pages

SymplysisAI writes and designs in Malay or English: UGC video ads with a presenter holding your real product, a seven-section landing page, ad copy for Meta, TikTok and Google, and posters from your product photo. Your store shows prices in ringgit, and the order form asks only for what the courier needs.

What SymplysisAI does not do here

The built-in courier integrations in the Delivery hub are Algerian. For Malaysia there is no direct link to J&T Express, SPX Express or Pos Laju: you export confirmed orders or sync them to Google Sheets, then book shipments with your courier or a platform such as EasyParcel. The store checkout is a cash-on-delivery order form; it does not process FPX, DuitNow or card payments. We say this plainly so you can plan your workflow.

When COD makes sense

The fixed minimum weighs most on cheap orders: on a RM100 order the J&T Express fee is RM7, or 7% of the order, while on RM300 it is 4%, or RM12. Keep COD for products with room in the margin, confirm every order by phone or WhatsApp before dispatch, because a refused parcel still costs you the shipping, and move repeat buyers to prepaid options once they trust you.

Malaysia

Questions and answers

Is cash on delivery still used in Malaysia?

Yes, as a minority: about 6% of e-commerce transactions in 2024, worth roughly US$960 million (IDC for 2C2P). Cards, DuitNow and FPX, and e-wallets carry most payments, and IDC expects COD to slip to 5% by 2029.

How much do couriers charge for COD in Malaysia?

Through EasyParcel, the higher of a fixed fee or 4% of the COD amount: RM5 for SPX Express, RM6 for DHL eCommerce, RM7 for J&T Express and Pos Laju, and a flat RM10 for LEX (September 2026). The fee is deducted from the cash collected.

How fast are COD payouts in Malaysia?

Through EasyParcel, DHL eCommerce pays out in 1–3 working days, Pos Laju in 3–5, SPX Express in 7–10 and J&T Express in 7–12, while LEX pays on set Fridays each month.

Can SymplysisAI write Malay ads?

Yes. UGC video ads, landing pages, ad copy and posters can be generated in Malay or English.

Does SymplysisAI connect to J&T Express or Pos Laju?

Not directly. The built-in courier integrations cover Algerian delivery companies. In Malaysia you export confirmed orders or sync them to Google Sheets and book them with your courier.

Works well with

Guides

Cash on delivery vs Prepaid vs Hybrid modelYour own store vs Major marketplaces (Amazon, Noon, Jumia) vs The hybrid modelCash on delivery (COD)Confirmation rateReturn rateNet margin

Malaysia

Test your next product in Malaysia this week.

Open a free store with a cash-on-delivery order form, then generate your Malay or English ads when you are ready to send traffic.

Open your free storeSee pricing